Jordan Deng: CIK Telecom’s Mission Is To Provide Canadians With Affordable High-speed Internet, Home Phone, Television and Home Security Services

CIK’s mission is to provide Canadians with affordable high-speed internet, home phone , television and home security services.

As a telecommunications company we have been continuously investing in network infrastructure to ensure service quality and coverage.

Currently, CIK’s High Speed Internet network covers almost everywhere in Ontario, Quebec, Alberta, British Columbia, Saskatchewan and Manitoba. At the moment we are building and expanding our own fibre network starting with our home area in Markham, Ontario

Tell us about yourself?

I have a technical background and when I came to Canada, I realized that a lot of people did not have access to either high-speed or affordable internet options and that was within the Greater Toronto Area.

I started this business selling international calling cards and soon transitioned into internet services targeted towards people who needed affordable internet and telecommunication services. I vowed to create affordable internet options for people in Canada.

If you could go back in time a year or two, what piece of advice would you give yourself?

I should have invested in setting up our own fibre internet infrastructure way earlier. Back in the day we started selling internet services using the lines of the big incumbent internet providers, which gave us little control of final pricing, field support and pricing strategies since we were depending on the incumbent internet provider for wholesale rates, support, installation technicians etc.

When we have full control over our own internet infrastructure we are able to keep costs lower and support is more efficient and we provide much better customer service.

What problem does your business solve?

Canadians pay one of the highest rates in the world for internet, cell phone services and television services. We provide affordable high-speed internet services to Canadians.

There is already a huge lack of competition when it comes to telecommunication services in Canada. Without third-party telecommunication companies or ISPs, the prices Canadians pay for internet, phone plans, cable television would skyrocket even more.

What is the inspiration behind your business?

The main inspiration behind what we are doing right now is simply the fact that many residents in our community had no proper access to high-speed internet connections.

We as consumers understand the frustration with the lack of choice, transparency.

We started installing internet infrastructure in our own local community. If you are not connected you will simply fall behind in quality of living and will feel isolated.

What is your magic sauce?

We differ by creating affordable highs-speed internet plans while having 24/7 support in 9 different languages in English, French, Mandarin, Cantonese, Vietnamese, Hindi, Punjabi, Urdu and Gujarati. We know how many diverse communities there are in Canada and we speak your language.

What is the plan for the next 5 years? What do you want to achieve?

Our plan is to build a fibre internet backbone starting in our own backyard in Markham, Ontario, connecting every home with fibre internet infrastructure .

In 5 years we hope to have covered at least most major provinces with our own fibre internet infrastructure. We want people to have made the switch from out-dated DSL and Cable internet services to Fibre internet.

What is the biggest challenge you’ve faced so far?

Regulatory issues, it really seems that our politicians are not doing enough to make sure that every Canadian has access to high-speed internet connections.

Did you know, that lots of small towns are stuck without broadband internet connections and are reliant on satellite internet, which is very limiting in speed and usage. It is unimaginable to be without decent internet access in 2022.

Another challenge we are facing predatory wholesale pricing from the incumbent ISPs who are looking to minimize competition in Canada. In 2021 a regulatory committee the CRTC has decided that the previously set wholesale prices were deemed too low.

Because of the ruling the wholesale prices have gone up and internet in general is only getting more expensive for the average Canadian. We deem it essential to build and expand our own network so that we can provide affordable internet plans.

How do people get involved/buy into your vision?

We are working with the community and leaders in the community. We listen to what people need and what they really want and that is affordable high-speed internet services. Our mission is to connect Canadians via internet communications. You can connect with us on our website:

https://www.ciktel.com/ or through one of our social media channels like https://www.facebook.com/CIKTelecom and https://twitter.com/CIK_Telecom.