William Tsui: Democratize Delivery Business To Local Owners/Stakeholders

August 6, 2022

Democratize delivery business to local owners/stakeholders. We value personalized customer service, entrepreneurship and giving back to our communities.

Tell us about yourself?

He co-founded a mobile payments app before starting Canuck Eats in 2020, as an immigrant, William has a passion for service and a philosophy of giving back. He served as director of the Richmond Food Security Society to help serve the local community. And his enthusiastic community spirit is obviously shared by his franchisees.

If you could go back in time a year or two, what piece of advice would you give yourself?

Start recruiting franchisees earlier to help kickstart the expansion. Scaling is just as important as building tech.

What problem does your business solve?

Food delivery/logistics for local communities. Every business function have a local stakeholder to ensure great support all around.

What is the inspiration behind your business?

Lack of support at the local level from “Big Delivery”, from coverage, merchant support, customer service, and local stakeholder experience.

What is your magic sauce?

Our franchise structure helps us reduce risks and share rewards as we expand. Franchisees have great insights into their own cities and put great care into their own businesses, unlike managers on payroll.

What is the plan for the next 5 years? What do you want to achieve?

Establish franchise in every Canadian city and achieve delivery numbers on par with the major players.

What is the biggest challenge you’ve faced so far?

Brand recognition as a new business. Marketing cost to conversion have lots of room for improvement.

How do people get involved/buy into your vision?

We want entrepreneurs in Canada to visit our franchise page and schedule a free call. We would love to work with you in your city. https://canuckeats.com/franchise

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